The service levels in our support agreements vary according to your requirements. This can cover simple telephone support to immediate replacement of the scanner. We offer a reduced hardware support cost in the first year to reflect the 90 day warranty that comes with each device, and all our support is priced affordably.
OMR Software Support
All our OMR software is provided with an optional, but recommended, support agreement. This covers business day access to our telephone help desk service and free updates/upgrades to the OMR software during its lifetime. As a consideration, during the years that the software is
in use, it is likely that users will come across one of the following problems:
- An untrained user, or less frequent user, tries to use the software.
- A user tries to use a new feature or facility without success.
- A PC is upgraded or develops a problem, and requires a new software installation.
- Communication with the scanner is disrupted.